AI Disclaimer

1. Introduction to MoyoPal

MoyoPal (the "Company", "we" or "us") is an online platform that provides AI-driven mental wellness support to users. Our service is delivered via text and voice-based conversational tools and is intended to offer general emotional support, mood tracking and personal wellbeing guidance. Use of MoyoPal is governed by our Terms of Service and this AI Support Disclaimer. By accessing MoyoPal's AI features you acknowledge that you have read and accept this Disclaimer. If you do not agree with any part of this Disclaimer, please do not use the MoyoPal service.

2. Scope of AI-Powered Support

MoyoPal's AI companion can engage in supportive dialogue, suggest coping strategies, provide mindfulness prompts and help you reflect on your feelings. However, the AI's scope is limited to general wellness support: it is not a source of clinical diagnosis or treatment. Specifically, the AI may provide information and tools for mood management or stress relief, but it does not:

• Serve as a licensed mental health professional or medical practitioner.
• Diagnose health conditions or prescribe medication.
• Conduct formal assessments or treatments for any medical or psychological disorder.

Users should view MoyoPal as a complementary support tool rather than a substitute for personalised professional care.

3. No Medical or Clinical Advice

MoyoPal's content is not medical advice. We emphasise that:

• No Practitioner. The AI provided by MoyoPal is not a licensed doctor, therapist or mental health professional. Any information or guidance it offers is for general wellbeing and emotional support only.
• Not a Substitute. MoyoPal is not a substitute for medical or clinical advice, diagnosis or treatment. You should never delay seeking professional help because of something from MoyoPal. If you have any specific health or mental health questions or concerns, you must consult a qualified clinician or health care provider.
• Always Verify. You agree not to rely on MoyoPal or any AI-generated content as professional advice. All information should be verified with a doctor or other qualified professional before acting on it.

In short, MoyoPal's AI is intended for educational and supportive purposes only, and not for making medical decisions or providing personalized clinical recommendations.

4. Emergency Situations and Crisis Resources

MoyoPal is not an emergency or crisis service. The AI cannot respond to emergencies or provide crisis intervention. If you are in immediate danger of harm to yourself or others, stop using MoyoPal and seek help at once:

• Life-Threatening Emergency: Dial 999 (or go to Accident & Emergency) immediately if someone's life is at risk (e.g. serious self-harm, overdose or physical danger).
• Immediate Mental Health Crisis: If you are experiencing thoughts of suicide, self-harm, or feel unable to keep yourself safe, call 999 or go to your nearest A&E without delay. Or use our emergency support services.
• Urgent Mental Health Support: For urgent but non-life-threatening situations, dial NHS 111 (select mental health option) for immediate advice. A qualified professional can guide you to the right care.
• Emotional Support: You may also call Samaritans at 116 123 (free, 24/7), or text SHOUT to 85258 (free 24/7 crisis text line). ChildLine is available at 0800 1111 for young people under 19. These services offer confidential listening and can help you cope now.
• Professional Referrals: Where appropriate, MoyoPal may suggest contacting specific UK services (e.g. local mental health crisis teams or charities). Any such third-party resources are provided for your convenience (see Section 9 below).

In an emergency, do not rely on MoyoPal. Seek professional help immediately. The NHS and crisis hotlines are trained to handle urgent situations; MoyoPal's AI cannot do so.

5. Transparency and Limitations of AI Technology

MoyoPal uses artificial intelligence trained on large language and behavioural models. You should be aware of its technical limitations:

• No Human Understanding or Empathy: The AI operates purely on algorithms. It has no real human judgment, intuition or genuine empathy. It cannot fully comprehend complex emotions or personal contexts the way a human therapist can. Users may find that the AI's responses sometimes feel impersonal or not fully attuned to their situation.
• Potential Inaccuracies: Moyopal AI may occasionally provide inaccurate, incomplete or outdated information. We make no representation that any AI-provided content is correct or suitable for you.
• Scope of Knowledge: The AI does not have real-time knowledge of your specific circumstances or medical history. It also does not "monitor" you in real time and will not detect crises as they happen. If your situation changes or you become distressed, the AI will not automatically intervene.
• Bias and Hallucinations: Like all AI systems, MoyoPal's responses reflect patterns in its training data and may exhibit inadvertent bias. Occasionally the AI may "hallucinate" (produce plausible-sounding but incorrect or nonsensical responses). Users should critically evaluate all suggestions.

In summary, MoyoPal's AI is a tool, not a human replacement. Its limitations are well-recognised in healthcare AI research (for example, designers typically programme chatbots to "err on the side of caution" and always include disclaimers). We encourage users to keep these limitations in mind and not to rely solely on AI outputs for important decisions.

6. Liability and Use at Your Own Risk

Your use of MoyoPal's AI service is entirely at your own risk. To the fullest extent permitted by UK law:

• No Warranty: MoyoPal and its affiliates provide the service "as is", without any express or implied warranty of accuracy, completeness or fitness for any purpose.
• Disclaimer of Liability: We disclaim all liability for any damages, loss or injury arising from your use of MoyoPal or reliance on its content. For example, as other health platforms note, we do not endorse specific treatments and will not be responsible for any consequences of acting on AI-generated information.
• Consumer Rights: Nothing in this Disclaimer is intended to limit any rights you may have under UK consumer protection laws that cannot be excluded. However, by using MoyoPal you understand that you assume the risk of any outcomes.

In effect, you use MoyoPal at your own risk. MoyoPal's operators and developers are not liable for any harm (including physical, psychological, financial or other) resulting from use of the AI. We strongly urge you to follow professional advice and not rely on MoyoPal as your sole source of support.

7. User Responsibilities

To ensure safe and appropriate use of MoyoPal:

• Provide Accurate Information: You are responsible for the accuracy of any personal information or mental health details you share. MoyoPal uses this information only as described in our Privacy Policy.
• Follow Professional Guidance: Always continue to follow any treatment or plans prescribed by a licensed healthcare provider. Use MoyoPal's suggestions as complementary guidance, not a replacement. You agree not to disregard professional advice in favour of AI content.
• Appropriate Use: You must not misuse MoyoPal (for example, by harassing other users, sharing illegal or offensive content, impersonating others, or using the service for unlawful purposes). Respect the community guidelines and do not attempt to reverse-engineer or exploit the AI system.
• Parental Oversight: If you are a parent or guardian, you should monitor any minor's use of MoyoPal and ensure compliance with these responsibilities.

By using MoyoPal you agree to use it responsibly and ethically. We reserve the right to suspend or terminate accounts that violate these rules.

8. Integration with Human Care Resources (Future Development)

MoyoPal is actively developing additional human-involved features. In the near future, the platform plans to incorporate links to:

Licensed Therapist: As part of our commitment to enhancing emotional support services, MoyoPal is actively developing a feature that will enable users to connect directly with licensed therapists, counsellors, and other accredited mental health professionals through our platform.

This service will allow users to:

• Schedule private, secure sessions (via text, voice, or video) with vetted and qualified mental health practitioners.
• Access professional clinical support tailored to a range of needs, including anxiety, depression, grief, trauma, relationship challenges, stress management, and personal growth.
• Receive personalised care plans designed by the professional therapist in collaboration with the user.

Our long-term goal is to complement AI support with real human care, because we recognise that human empathy and professional oversight are irreplaceable. Until these features are live, however, MoyoPal's current support remains AI-driven only.

9. Third-Party Resources Disclaimer

MoyoPal may present links or references to independent third-party resources (such as helpline websites, informational content, or partner services). These are provided for convenience and educational purposes only. MoyoPal does not control or endorse the content, services or practices of any external sites. We are not responsible for any third party's accuracy, security or legality. For example, as noted by official healthcare sites, references to external services do not imply endorsement and providers are not responsible for external content.

Before using any third-party resource, users should review that resource's own terms and privacy policies. MoyoPal disclaims any liability arising from your use of or reliance on third-party resources.

10. Consent and Data Privacy (GDPR Compliance)

MoyoPal is committed to protecting your personal data in accordance with the UK Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR). In particular:

• Data Lawfulness: We process your data (including any health or mental health information) lawfully, primarily on the basis of your consent. Under UK GDPR, "data concerning health" (including mental health information) is classified as special category data. We handle it with heightened security and only for the purposes described in our Privacy Policy.
• Privacy Measures: We implement appropriate technical and organisational measures (such as encryption and access controls) to safeguard your data. We do not sell or disclose your personal data except as required by law or with your explicit consent.
• Your Rights: You have rights under UK GDPR, including the right to access your data, correct inaccuracies, object to processing, and have your data erased (the "right to be forgotten"). For example, Article 17 of the UK GDPR gives individuals the right to have their personal data erased upon request. You may withdraw consent or request deletion at any time by contacting us. We will respond to such requests promptly in accordance with legal requirements.

Please review our Privacy Policy for full details on data collection, use and your rights. By using MoyoPal, you expressly consent to our processing of your personal information as described therein.

11. Changes to Disclaimer

We may update this AI Support Disclaimer at any time without notice. Any revisions will be effective immediately upon posting, and the "Effective Date" above will be updated. You should review this page periodically. Continued use of MoyoPal after any changes indicates your acceptance of the revised Disclaimer. (we will send an email to update you on any changes to privacy policies)

12. Acknowledgement of Disclaimer

By using MoyoPal you acknowledge that you have read, understood and accepted this Disclaimer in its entirety. If you do not agree with any part of this Disclaimer, you must immediately discontinue use of MoyoPal. Your use of the service constitutes consent to all of the terms herein.

13. Contact Information

If you have questions about this Disclaimer or our practices, please contact us at support@moyopal.io. We will be happy to address any concerns or inquiries you may have regarding MoyoPal's AI services.