MoyoPal Privacy Policy

(Last Updated: 3/15/2025)

Welcome to MoyoPal ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform, which includes AI therapy, peer support, and licensed human therapists.

By using MoyoPal.io, our mobile apps, or related services, you agree to this Privacy Policy. If you do not agree, please do not use the platform.

📌 1. Our Commitment to Privacy

At MoyoPal, privacy isn't just a policy—it's a promise. We:

  • ✔Do NOT sell your data—ever.
  • ✔Encrypt your chats & data for maximum security.
  • ✔Allow full control—delete your data anytime.
  • ✔Comply with global privacy laws (GDPR, CCPA, HIPAA where applicable).

📌 2. What Data We Collect & Why

We only collect essential data to improve our services.

🔹 Information You Provide

  • ✔Account Information – Name, email, phone number (for verification), username.
  • ✔Therapy Preferences – AI or human therapy preferences, selected therapy modes.
  • ✔Chat, Journals & Peer Support Conversations – Fully encrypted & stored securely.
  • ✔Billing Information (For Pro users) – Securely processed by Stripe.

🔹 Information We Collect Automatically

  • ✔Device Information – Browser type, IP address (for security purposes).
  • ✔Usage Data – Features used, session times (to improve AI & therapist matching).
  • ✔Cookies & Tracking Data – To enhance your experience & analyze performance.

🔹 Sensitive Data & Mental Health Information

Since MoyoPal provides mental health support, some conversations may contain sensitive data.

🚨 We do NOT use this data for ads, marketing, or sell it to third parties. 🚨

📌 3. How We Use Your Data

We use your information to:

  • ✔Provide AI Therapy, Peer Support & Human Therapy Services – Matching users to appropriate support.
  • ✔Improve MoyoPal – Enhancing AI interactions & therapist recommendations.
  • ✔Ensure Safety & Crisis Detection – Flagging urgent distress signals (user-consent-based).
  • ✔Process Payments – If you subscribe to MoyoPal Pro.
  • ✔Protect Against Fraud & Security Threats – Ensuring a safe community.

🚨 No AI Training on User Data Without Consent!

Unlike other AI models, we DO NOT use your chat history to train AI unless you opt-in.

📌 4. Data Encryption & Security Measures

🔒 Your security is our priority. We use:

  • ✔End-to-End Encryption – All chat data is encrypted in transit & at rest.
  • ✔Zero-Knowledge Storage – We cannot read your personal chat history.
  • ✔Two-Factor Authentication (2FA) – Extra security for your account.
  • ✔Regular Security Audits – To detect & prevent breaches.

🚨 Your conversations are yours—no one else, not even MoyoPal, can see them.

📌 5. AI Therapy vs. Human Therapy – Privacy Differences

MoyoPal offers AI & human support—each has different privacy terms:

🤖 AI Therapy

  • ✔Fully anonymous & encrypted.
  • ✔No human access—your AI chats are private.

👥 Human Peer Support & Licensed Therapists

  • ✔Peer supporters are trained but not licensed therapists.
  • ✔Licensed therapists follow strict ethical & legal guidelines to protect user confidentiality.
  • ✔Conversations with therapists may be stored securely for clinical purposes, moderation, & safety.
  • ✔Users can opt-in or opt-out of storing human therapy session transcripts.

🚨 Reminder: MoyoPal is not a replacement for emergency services.

📌 6. Data Sharing & Third Parties

We DO NOT sell or share your data with advertisers.

🔹 We only share data in these limited cases:

  • ✔With your consent – If you opt-in to share insights with researchers.
  • ✔For legal reasons – If required by law (e.g., safety threats).
  • ✔With third-party services – To process payments (Stripe), emails, and analytics.

🚨 We NEVER share your private conversations.

📌 7. Data Retention – How Long We Keep Your Data

  • 🔹Your account data – Kept as long as your account is active.
  • 🔹Chat history & journals – Stored until you delete them.
  • 🔹Deleted Accounts – Permanently erased after 30 days.

🚨 You can delete your account & data anytime in settings.

📌 8. Your Rights (GDPR, CCPA, & Global Compliance)

You have full control over your data.

🔹 Your Rights Include:

  • ✔Access Your Data – Request a copy of your stored information.
  • ✔Edit or Delete Your Data – Modify or remove data at any time.
  • ✔Opt-Out of AI Training – Your conversations are NOT used for AI training unless you allow it.
  • ✔Withdraw Consent – Stop using MoyoPal whenever you want.

🔍 Want to manage your privacy? Contact us at info@moyopal.io

📌 9. Crisis Detection & Safety Measures

MoyoPal detects signs of crisis and offers support.

🚨 Crisis Protocol:

  • ✔AI flags high-risk messages (self-harm, suicidal ideation).
  • ✔We NEVER contact emergency services without consent.
  • ✔You can choose emergency contacts (friends/family).

📌 Need urgent help? We provide local crisis helpline numbers based on your country.

📌 10. Account Deletion & How to Opt-Out

Want to delete your account? You can do it anytime.

📩 Steps to Delete:

  1. 1️⃣Go to Settings → Delete Account
  2. 2️⃣Confirm your decision.
  3. 3️⃣Your data is permanently erased within 30 days.

🚨 Once deleted, it cannot be recovered.

📌 11. Updates to This Privacy Policy

We update our policy as needed. You will always:

  • ✔Receive an email notification before major changes.
  • ✔Have the option to review & accept updates.

📌 Last Updated: 3/15/2025

📌 12. Contact Us – Your Privacy Matters

🔹 Questions or concerns? Contact us:

📩 Email: info@moyopal.io

📍 Address:

31 Lowther Road
Brighton
BN1 6LF
England

💙 MoyoPal is built on trust. We respect your privacy, protect your data, and put your safety first. 💙