📜 MoyoPal Terms & Conditions

(3/15/2025)

1. Introduction

Welcome to MoyoPal ("we," "our," or "us"). MoyoPal provides AI-powered and human-assisted mental health support through chat, voice, and community-based features. These Terms & Conditions govern your use of our platform, available at [MoyoPal.io], mobile applications, and related services.

By using MoyoPal, you agree to these terms. If you do not agree, do not use the platform.

📌 2. Who Can Use MoyoPal?

Eligibility:

  • 🔹You must be at least 18 years old (or the legal age in your country).
  • 🔹If you are 13-17 years old, you may use MoyoPal with parental/guardian consent.
  • 🔹You cannot use MoyoPal if you are banned or restricted due to violations of these terms.

📌 3. Our Services

MoyoPal offers:

  • ✔AI Therapy Chat: Conversations with AI models trained in therapeutic techniques.
  • ✔Human Peer Support: Connect with real, trained peer supporters.
  • ✔Professional Therapists (Coming Soon): Access licensed therapists via our upcoming directory.
  • ✔Mood Tracking & Insights: AI-generated mental health trends and personal recommendations.
  • ✔Community & Group Support: Anonymous forums for support and shared experiences.

🚨 Emergency Disclaimer:

MoyoPal is NOT a crisis or emergency service. If you are in immediate danger or experiencing a life-threatening crisis, contact emergency services in your country (e.g., 911 in the U.S., 112 in Europe).

📌 4. AI & Human Support Disclaimer

MoyoPal combines AI and human interaction but:

  • 🚫AI is NOT a licensed therapist. It provides guidance, not medical diagnoses or treatment.
  • 🚫Humans on the platform are NOT medical professionals (unless explicitly stated).
  • 🚫Therapists (Coming Soon) are independent professionals, and MoyoPal does not provide direct therapy services.

By using MoyoPal, you acknowledge that AI-generated responses are for support and educational purposes only and should not replace professional therapy.

📌 5. User Conduct & Community Guidelines

To keep MoyoPal a safe space, you agree NOT to:

  • ❌Harass, threaten, or harm others.
  • ❌Share harmful, graphic, or offensive content.
  • ❌Impersonate someone else or provide false information.
  • ❌Spam, advertise, or promote external services.
  • ❌Use MoyoPal for illegal activities.

🔹Community Moderation: Violating these rules may result in a warning, suspension, or permanent ban.

📌 6. Privacy & Data Protection

MoyoPal prioritizes privacy and follows GDPR & global privacy laws.

  • ✔We DO NOT sell your data.
  • ✔All chats are encrypted and not accessible to unauthorized parties.
  • ✔You control your data – You can delete your chat history, account, and stored information anytime.

🔍 Data Collection:

We collect basic usage data (e.g., chat frequency, mood trends) to improve the platform. For details, read our [Privacy Policy].

📌 7. Payments, Subscriptions & Refunds

MoyoPal offers:

  • ✔Free Plan: Limited access with a few sessions per month.
  • ✔MoyoPal Pro (Paid Subscription): Unlimited sessions, premium AI access, and exclusive features.

💰 Billing & Auto-Renewal:

  • ✔Subscriptions auto-renew unless canceled.
  • ✔Payments are non-refundable, except in valid billing disputes.

📩 Cancel Anytime: You can cancel your subscription anytime in settings.

📌 8. Intellectual Property (IP) & Usage Rights

MoyoPal owns all AI models, branding, content, and proprietary technology.

  • ✔You CANNOT copy, modify, or resell any part of MoyoPal.
  • ✔All user-generated content remains yours, but by posting, you grant MoyoPal a license to display and improve AI models.

🚨 Copyright Violation: Unauthorized use will result in legal action.

📌 9. Crisis Detection & Intervention

MoyoPal uses AI-powered crisis detection to recognize signs of self-harm or extreme distress.

✔ If detected, MoyoPal may:

  • 🔹Provide self-help resources.
  • 🔹Suggest crisis hotlines in your country.
  • 🔹If user-consented, notify a trusted contact.

🚨 However, MoyoPal does NOT track your location or provide real-time intervention.

📌 10. Account Suspension & Termination

We may suspend or terminate your account if:

  • ❌You violate these Terms.
  • ❌You engage in harmful or illegal behavior.
  • ❌You abuse AI models or moderators.

📩 Appeals: If you believe your account was unfairly banned, contact info@moyopal.io.

📌 11. Limitation of Liability

⚠️ MoyoPal is not responsible for:

  • ✔Any personal decisions or actions taken based on AI interactions.
  • ✔Service interruptions, errors, or data loss.
  • ✔Third-party content, links, or therapists.

📌 Max Liability: Our liability is limited to the amount you paid (if any) for MoyoPal Pro.

📌 12. Updates & Changes to Terms

We may update these Terms periodically. You will be notified via email or in-app notice before major changes take effect.

📌 Last Update: 3/15/2025

📌 13. Legal Jurisdiction & Dispute Resolution

  • ✔These Terms are governed by United Kingdom.
  • ✔Disputes will be resolved through arbitration rather than lawsuits.

📌 14. Contact & Support

📩 Questions? Contact Us: info@moyopal.io

💙 MoyoPal is here for you. Whether AI, human support, or real therapy, you're never alone. 💙