Last Updated: January 1, 2026
By accessing or using the services provided by Moyopal Inc. ("Moyopal"), including KlaimsFAI and Moyoflow (collectively, the "Services"), you agree to be bound by these Terms. These Terms constitute a binding B2B agreement between Moyopal and the authorized Healthcare Provider or Insurance Entity ("Client").
The Services are designed to automate administrative and operational workflows. Moyopal does not provide medical advice, diagnosis, or treatment. The Client remains solely responsible for all patient care decisions and clinical outcomes.
The Client acknowledges that the Services utilize Artificial Intelligence (AI) and Machine Learning technologies. While we strive for accuracy, AI is probabilistic by nature and may produce errors ("hallucinations"). High-impact decisions (such as claim denials) should always be subject to human review.
"Confidential Information" means all non-public information disclosed by one party to the other, including patient data, financial rates, and proprietary algorithms.
Moyopal agrees to hold all Client Confidential Information in strict confidence and use it solely for the purpose of providing the Services. We will not sell, trade, or disclose your proprietary business logic to third parties.
You retain 100% ownership of all data, files, and patient records you upload to the Service ("Client Data").
Moyopal retains all rights, title, and interest in the Services, including the AI models, UI/UX, and underlying code.
You grant Moyopal a non-exclusive, worldwide, royalty-free license to use anonymized, aggregated usage data to improve our machine learning models (e.g., fraud detection patterns), provided such data cannot identify any specific individual or organization.
We commit to a 99.9% Uptime Guarantee during business hours.
Exclusions: We are not liable for downtime caused by "Force Majeure" events, including Internet Service Provider (ISP) failures, power outages, localized fiber cuts, or changes in government regulations. -
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
Moyopal shall not be liable for any indirect, incidental, special, or consequential damages (including lost revenue, denied claims, or data loss) arising from the use of the Service.
Our total cumulative liability to you for any and all claims shall be strictly limited to the amount actually paid by you to Moyopal in the six (6) months preceding the incident.
We will defend and indemnify you against any third-party claim stating that our Service infringes on their Intellectual Property Rights.
You will defend and indemnify Moyopal against any claim arising from your violation of Data Protection Laws or misuse of patient data.
These Terms are governed by the laws of the Republic of Kenya. Any unresolved disputes shall be settled via binding arbitration in Nairobi, under the rules of the Chartered Institute of Arbitrators (Kenya Branch).